CONDITIONS: CUSTOM-MADE GARMENT MANUFACTURING ORDERS

Variations in manufacturing processes, your monitor settings and computer hardware may affect the projection of fabrics and product designs, which means that products delivered may differ slightly in appearance from those shown and described on the website.

All products and fabrics are subject to availability, which means that we may not always be able to deliver your order within the usual lead time of 3 to 6 months. If the delay is more than the stipulated deadline, we will contact you to inform you and give you the option of a refund, a new delivery date or an alternative product to the one missing at that time. Delay over this deadline will not imply cancellation or refund, nor will it give rise to any compensation when the delay is less than 30 working days.

Please note that we will only process your order if the order has been successfully placed and we receive authorization for full payment of the total amount of the custom order.

Once the order has been placed, it is not possible to cancel an order, as production will have started and non-recoverable costs will have been incurred (fabrics, tailor’s time, etc.), thus and in accordance with art. 16 c), of the DIRECTIVE 2011/83/EU of 25 October 2011 on consumer rights, garments made to consumer specifications or clearly personalized, no cancellation of the order is allowed.